Responding to escalation and trauma-informed de-escalation (Collie)

Whether you are a social worker, case manager, counsellor, or support worker, it is common to work with people experiencing high levels of distress, frustration, or escalation.

This practical workshop focuses on recognising escalation in real time and responding safely, respectfully, and effectively. It explores how escalation often builds over time and how responses are shaped by underlying distress, trauma, and system pressures, rather than being isolated behaviours.

Participants will be introduced to a clear, trauma-informed approach to de-escalation, with practical strategies that can be applied immediately in frontline settings. The session emphasises maintaining safety, supporting regulation, and working within role boundaries.

Learning outcomes

• Recognise early signs of escalation and distress in practice

• Respond to escalation using practical, trauma-informed de-escalation strategies

• Apply a structured approach (LASSIE) in real-time interactions

• Maintain safety while working within clear role boundaries

Who should attend

This workshop is suitable for individuals working in frontline, community, and support service roles who engage with people experiencing distress, crisis, or escalation.