FREQUENTLY ASKED QUESTIONS

BOOKING SEATS AND ISSUE OF A TICKET

When will seat tickets be available?

Seat tickets will be available two business days prior to the Sabbath Worship Service.

When will my seat selection be processed and how will I receive confirmation that my seat has been booked?

Once you complete the seat selection and registration process online your ticket will be processed immediately. A confirmation email will be sent within 5 minutes to the email address provided at the time of selection. Information in the email will include your tickets with your seat number, date, and time.

How many tickets can I book?

You can book up to 10 tickets in one registration process.

Can I book for somebody else?

You can acquire a ticket for somebody else but must provide all the required contact details for that person as this is required for contact tracing. These include First name, Last name, Email and Phone. At the end of the ordering process, you can select the ‘Email tickets to each attendee’ checkbox so that they will receive the ticket that was acquired for them.

Do I have to make the COVID declaration to obtain a ticket?

Yes. Tickets are only issued after the COVID declaration has been made. This requirement helps ensure the wellbeing of everyone attending.

CANCELLING A TICKET

Can I change my seat ticket after receiving a confirmation email?

Once you receive your order confirmation via email you can edit your order via the ‘Edit Order’ button. If you change your seat or contact details then you will receive a new confirmation email with the updated seat and contact details, the previous order will no longer be valid.

Can I give my seat ticket to another person to use due to me being unavailable?

No, each ticket has been assigned to a person and to a seat to adhere to COVID-19 requirements.

Who am I to notify to cancel my seat ticket?

If you are no longer able to attend, you can select the ‘Contact Organiser’ button within your order confirmation email. This will take you to a contact form, select the enquiry type ‘I want to cancel my ticket’ and complete the required information including ‘Order Number’. You ticket will then be cancelled by the organiser.

When is the latest that I can cancel my seat ticket?

You can cancel your ticket 24hrs before the event to allow processing time.

SABBATH MORNING AT CHURCH

Do I need to bring my ticket?

You will need to present your ticket for entry, this can be either a physical printed copy or digital copy shown on your phone. If you do not present your ticket you will need to wait in line to see an usher for manual verification.

Where do I go on arrival at Church?

You will need to enter the church through the main entry as this is the only place to have your ticket verified.

Can I enter the church through any door at the church?

No. You must enter through the main entry to the church for the registration process to ensure that we meet our obligations. Entry through other doors is not permitted.

What should I expect at ticket verification?

You will be greeted by an usher who will ask whether you have a pre-registered ticket.

If you have a ticket you will be directed to the fast registration lane where another usher will scan the ticket/s presented.

If you have not registered for a ticket you will be directed to the slow registration lane where an usher will assist you in acquiring a ticket. Please note you will not be allowed to enter until you have been allocated a ticketed seat and provided all contact details for each person together with the required COVID declaration.

Can I enter the church without providing necessary contact details and the COVID declaration?

No. You will be refused entry if you do not have a seat allocated or have otherwise registered for unallocated seating (such as in the hall).

What if someone is sitting in my seat?

You should politely advise them that they are in your seat and ask that they move to their allocated seat. If there is more confusion, then please ask a deacon or usher to assist.

How do I identify a volunteer to assist with registration and seating?

Volunteer ushers and deacons will be wearing a coloured vest to assist identifying them.

Can I change seats during the day?

No, you must always sit in your allocated seat for the days service programs. The only time you can move out of your seat is to attend Sabbath School classes or attend to physical needs.

Who should select ‘Unallocated’ ticket type?

Unallocated ticket type should only be selected when you fit into one of these criteria.

You are serving as a volunteer and will not be seated at any time in an allocated seat within the main Church .
If all Allocated seats (in the main Church) are full you are able to select this ticket type and attend service in the overflow areas of Church like the hall.

WEARING MASKS AT CHURCH

Must I wear a mask at Church?

Mask regulations are changing constantly in QLD and may be different each week, follow current requirements as required.

Contact the host of Sabbath Service

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