Service That Connects: Strengthening the Customer Focus Across the NTPS

Customer-Focused Service Delivery: A Half-Day Workshop

What does great service look like from the customer's perspective?
In the public sector, we serve people, colleagues, communities, and partner agencies. But how often do we pause to consider what they actually experience when they interact with us?

This half-day workshop is designed to help you shift your thinking, cut through red tape, and refocus on what really matters - delivering respectful, responsive, and effective service at every touchpoint.

Whether you're behind the scenes or on the front line, your ability to communicate, follow through, and build rapport directly shapes the reputation and impact of your agency.

Service is not just what we do, it’s how we do it.

You’ll explore the foundations of customer-focused service and walk away with practical tools you can use immediately to create more positive and professional service experiences, even in challenging situations.

In this interactive workshop, you’ll learn how to:

• Identify your customers (internal and external) and clarify what they expect
• Use simple, effective frameworks to improve everyday service interactions
• Build stronger rapport and communicate clearly, even under pressure
• Manage complaints with calm confidence and constructive action
• Turn service challenges into opportunities for better connection
• Improve workplace relationships through better service habits

Catie Kirke has delivered her acclaimed two-day Customer Experience program to more than 100 Northern Territory Government employees, reshaping how teams think about service. This half-day workshop takes participants back to where it all begins - customer-focused service delivery.

In just a few hours, you’ll gain practical tools to build stronger connections in every interaction, whether you’re serving the public, supporting colleagues, or working across teams. This session focuses on the fundamentals that make service effective, respectful, and people-centred - giving you a solid foundation to create positive experiences from the very first point of contact.

Whether you're dealing with the public, supporting colleagues, or collaborating across teams, this session will help you deliver service that’s not only efficient, but truly customer-focused.

Employer-funded training? If you’re attending as part of your organisation’s professional development program, we’re happy to provide an invoice for direct payment. Please email us at contact@artyourlife.com.au to arrange registration and invoicing.