The Deep Space Experience

FAQs

• What happens if it is cloudy or raining?

  🌤️ Weather & Cancellations

  • Our astronomer makes the official weather call.

  • This decision occurs 24 hours before kickoff.

  • You will receive a definitive text message.

  • The SMS updates you with GO or NO GO.

  What happens if my tour is cancelled (NO GO)?

  • Safety and visibility are our top priorities.

  • Cloud cover, rain, or high wind thresholds will trigger a cancellation.

  • You will be notified via SMS and email 24 hours prior.

  • A 100% refund of your ticket price will be automatically issued—no action is required on your part.

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• What should I wear to the observatory?

  🧥 Clothing & Preparation

  • River Murray nights get incredibly cold.

  • The telescope area features a rolling roof.

  • This means you are exposed to outdoor temperatures.

  • Dress in heavy, warm layers.

  • Wear enclosed, comfortable walking shoes.

  • Bring a warm beanie, jacket, and gloves.

• What is the RMIDSR?

  🌌 The Dark Sky Reserve

  • It stands for River Murray International Dark Sky Reserve.

  • It is Australia's first internationally accredited reserve.

  • It covers over 3,200 square kilometers of land.

  • It holds a rare, certified "Gold Tier" status.

  • Measurements show an exceptional darkness rating.

  • This means virtually zero artificial light pollution.

• What is "Red Light Etiquette"?

  • White light instantly destroys human night vision.

  • It takes 30 minutes for eyes to readjust.

  • Please do not use white phone screens outside.

  • No white flashlights or camera flashes allowed.

  • Only use red-light torches on the walkways.

  • Dim your smartphone screens to the absolute minimum.

• Can I take photos during the tour?

  📸 Photography & Devices

  • Yes, absolutely! We love seeing you capture and share your adventure as you reach for the stars.

  • Strictly no flash: Flash photography is banned on site to protect everyone's night vision.

• Is the facility family-friendly?

  • Yes, families are incredibly welcome here.

  • The Dark Sky Discovery is built for families.

  • We offer a discounted Family Passes.

  • Winter sessions start earlier at 6:00 or 7:00 PM.

  • This ensures younger scientists can enjoy the night.

• Where do we park?

  • We have a spacious, fully sealed parking lot.

  • Parking is free for all ticket holders.

  • The lot easily accommodates large coaches and buses.

  • Please arrive 15 minutes before your session starts.

• What is your cancellation and refund policy?

  Guest-Initiated Cancellations:

  • 14+ Days Notice: 100% self-serve refund via your Humanitix ticket link.

  • 7–13 Days Notice: 50% partial refund. Self-serve is unavailable for this tier; please email your request to hello@swanreachobservatory.com.au.

  • Less than 7 Days Notice & No-Shows: Strictly non-refundable.

  Ticket Transfers: Need to pass your ticket on? Tickets are fully transferable! If you cannot make it, you can transfer your ticket to another person, provided you notify us of the name change via email at least 24 hours in advance.

  Please note: Nothing in our policy limits or excludes your statutory rights under Australian Consumer Law.

• Is there a minimum number of guests required for a session to run?

  Yes. SRO sessions require a minimum capacity to operate. In the rare event a session does not meet this requirement, we will contact you 48 hours prior. SRO reserves the right to reschedule, merge sessions, or cancel the event and provide a full 100% refund.