The ITIL 4 Edge: Professional Certification in Wollongong
Description
About This Course
Duration: Two full day, from 9:00 AM to 5:00 PM.
Delivery Mode: In-person classroom training. Virtual and in-house training options are also available upon request.
Language: English.
Credits: Participants will earn 16 PDUs / training hours.
Certification: Each participant will receive a Course Completion Certificate.
Refreshments: Complimentary lunch and refreshments will be provided during the training.
Course Description: ITIL 4 Foundation
The ITIL 4 Foundation course offers essential insights into modern IT Service Management, providing participants with the key knowledge needed for digital transformation. Built on ITIL’s core best practices, ITIL 4 integrates modern frameworks such as Lean IT, Agile, and DevOps, delivering a flexible, end-to-end operating model for managing services and products.
This 2-day course prepares participants for the ITIL 4 Foundation certification exam, as specified by AXELOS, by providing a solid understanding of ITIL’s key concepts and framework. In addition, the course includes interactive case studies and practical learning tools, such as pre-course and post-course materials, to help participants relate ITIL to real-world scenarios in their own work environments.
Learning Objectives
By completing this ITIL 4 Foundation training, participants will:
Grasp the core concepts of ITIL Service Management.
Understand how the ITIL Guiding Principles can be applied to help organizations adapt to ITIL practices.
Explore the Four Dimensions of ITIL Service Management.
Comprehend the purpose and components of the ITIL Service Value System and how the Service Value Chain connects with business activities.
Master the principles of continual improvement and how they align with ITIL practices.
Learn about key ITIL practices and their role in enhancing service delivery.
Target Audience
The ITIL 4 Foundation course is designed for professionals in IT and business who want to take their first step into service management or upgrade their knowledge from previous ITIL versions. It is suitable for:
IT Support Staff
IT Consultants
Business Managers
Business Process Owners
IT Developers
Service Providers
System Integrators
Why Take ITIL 4 Foundation?
This certification course offers comprehensive insights into IT Service Management, helping professionals understand ITIL’s role in modern digital transformation. Learn how to apply Agile, DevOps, and Lean IT frameworks to enhance service delivery and management. Prepare for the ITIL 4 Foundation exam with expert guidance, case studies, and practical tools.
Certification:
Upon successful completion, participants will receive a Strivewisdom Certificate of Completion.
To discuss your team’s training needs, email us at info@strivewisdom.com
© 2026 StriveWisdom. All Rights Reserved.
Course Outline
Module 1: Course Introduction
● Getting to Know Each Other ● Course Overview and Objectives ● IT Service Management in the Modern World ● Introduction to ITIL 4 ● Case Study: Axle Car Hire ● Exam Details
Module 2: Service Management - Key Concepts
● Value and Value Co-Creation ● Service, Products, and Resources ● Service Relationships ● Outcomes, Costs, and Risks
Module 3: The Guiding Principles
● The Seven ITIL Guiding Principles ● Practical Application of the Guiding Principles
Module 4: The Four Dimensions of Service Management
● Organizations and People ● Information and Technology ● Partners and Suppliers ● Value Streams and Processes ● External Factors (PESTLE Model)
Module 5: Service Value System
● Overview of the ITIL Service Value System ● Understanding the Service Value Chain
Module 6: Continual Improvement
● The Continual Improvement Model ● Connecting Continual Improvement with ITIL Guiding Principles
Module 7: ITIL Practices Overview
● Purpose of ITIL Practices ● Key Practices: ○ Continual Improvement ○ Change Control ○ Incident Management ○ Problem Management ○ Service Request Management ○ Service Desk ○ Service Level Management
FAQs
- 1. Who should attend the ITIL 4 Foundation Certification Course?
The course is suitable for IT and business professionals, including IT support staff, IT consultants, business managers, business process owners, IT developers, service providers, and system integrators.
- 2. What is the duration of the ITIL 4 Foundation course?
The course is a 2-day training program providing 16 PDUs.
- 3. How is the ITIL 4 Foundation course delivered?
The course is available through Classroom and Virtual delivery formats.
- 4. What language is the training conducted in?
The course is conducted in English.
- 5. What is ITIL 4 Foundation?
ITIL 4 Foundation introduces the key concepts and practices of IT Service Management (ITSM) and provides an understanding of how ITIL can support modern service and product management.
- 6. Does the course prepare participants for the ITIL 4 Foundation certification exam?
Yes. The 2-day course is designed to prepare participants for the ITIL 4 Foundation certification exam, as specified by AXELOS.
- 7. What key IT Service Management concepts are covered?
The course covers value and value co-creation, services, products, resources, service relationships, outcomes, costs, and risks.
- 8. What are the Seven ITIL Guiding Principles?
The course introduces the Seven ITIL Guiding Principles and explores how they can be practically applied within organizations.
- 9. Does the course cover the Four Dimensions of Service Management?
Yes. Participants explore Organizations and People, Information and Technology, Partners and Suppliers, and Value Streams and Processes, along with external factors using the PESTLE model.
- 10. What is the ITIL Service Value System?
The course introduces the ITIL Service Value System (SVS) and explains its components, including how the Service Value Chain connects with business activities.
- 11. Will I learn about the ITIL Service Value Chain?
Yes. The Service Value System module provides an overview of the Service Value Chain and its role in creating and delivering value.
- 12. Does the course cover continual improvement?
Yes. Participants learn about the Continual Improvement Model and how continual improvement connects with ITIL Guiding Principles and practices.
- 13. Which ITIL practices are covered in the course?
The course provides an overview of key practices including Continual Improvement, Change Control, Incident Management, Problem Management, Service Request Management, Service Desk, and Service Level Management.
- 14. Does ITIL 4 Foundation cover Agile, DevOps, and Lean IT?
Yes. The course explains how ITIL 4 integrates with modern approaches such as Agile, DevOps, and Lean IT to support flexible service and product management.
- 15. Will the training include practical learning activities?
Yes. The course includes interactive case studies and practical learning tools designed to help participants relate ITIL concepts to real-world workplace scenarios.
- 16. What is the Axle Car Hire case study?
The Axle Car Hire case study is used during the course to help participants explore ITIL concepts and relate the learning to a practical business scenario.
- 17. Will I receive learning materials before and after the course?
Yes. The course includes pre-course and post-course materials to support preparation and continued learning.
- 18. What will I learn about digital transformation through ITIL 4?
The course helps participants understand how ITIL 4 can support modern IT Service Management and digital transformation, while integrating approaches such as Agile, DevOps, and Lean IT.
- 19. Will I receive a certificate after completing the training?
Yes. Upon successful completion, participants will receive a Strivewisdom Certificate of Completion.
- 20. What are the key benefits of completing ITIL 4 Foundation training?
Participants will gain an understanding of ITIL Service Management concepts, Guiding Principles, Four Dimensions, Service Value System, Service Value Chain, continual improvement, and key ITIL practices, while preparing for the ITIL 4 Foundation certification exam.
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