About This Course

Duration: Two full day, from 9:00 AM to 5:00 PM.

Delivery Mode: In-person classroom training. Virtual and in-house training options are also available upon request.

Language: English.

Credits: Participants will earn 16 PDUs / training hours.

Certification: Each participant will receive a Course Completion Certificate.

Refreshments: Complimentary lunch and refreshments will be provided during the training.

Course Description: ITIL 4 Foundation

The ITIL 4 Foundation course offers essential insights into modern IT Service Management, providing participants with the key knowledge needed for digital transformation. Built on ITIL’s core best practices, ITIL 4 integrates modern frameworks such as Lean IT, Agile, and DevOps, delivering a flexible, end-to-end operating model for managing services and products.

This 2-day course prepares participants for the ITIL 4 Foundation certification exam, as specified by AXELOS, by providing a solid understanding of ITIL’s key concepts and framework. In addition, the course includes interactive case studies and practical learning tools, such as pre-course and post-course materials, to help participants relate ITIL to real-world scenarios in their own work environments.

Learning Objectives

By completing this ITIL 4 Foundation training, participants will:

Grasp the core concepts of ITIL Service Management.
Understand how the ITIL Guiding Principles can be applied to help organizations adapt to ITIL practices.
Explore the Four Dimensions of ITIL Service Management.
Comprehend the purpose and components of the ITIL Service Value System and how the Service Value Chain connects with business activities.
Master the principles of continual improvement and how they align with ITIL practices.
Learn about key ITIL practices and their role in enhancing service delivery.

Target Audience

The ITIL 4 Foundation course is designed for professionals in IT and business who want to take their first step into service management or upgrade their knowledge from previous ITIL versions. It is suitable for:

IT Support Staff
IT Consultants
Business Managers
Business Process Owners
IT Developers
Service Providers
System Integrators

Why Take ITIL 4 Foundation?

This certification course offers comprehensive insights into IT Service Management, helping professionals understand ITIL’s role in modern digital transformation. Learn how to apply Agile, DevOps, and Lean IT frameworks to enhance service delivery and management. Prepare for the ITIL 4 Foundation exam with expert guidance, case studies, and practical tools.

Certification:

Upon successful completion, participants will receive a Strivewisdom Certificate of Completion.

To discuss your team’s training needs, email us at info@strivewisdom.com

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Contact the host of The ITIL 4 Edge: Professional Certification in Wollongong