Financial Inclusion Starts With You: Part 1 - Understanding People, Unlocking Markets

Part 1 of the “Financial Inclusion Starts With You” Virtual Workshop Series

Delivered in Partnership with Diversily

🗓️ Tues 30th Sept, 13:00-15:00 | ⏰ 2 hours | 💻 Online & Interactive

Shift Your Perspective. Expand Your Impact.

Financial inclusion isn’t just a moral imperative—it’s a strategic opportunity. In this hands-on, discussion-led session, we’ll explore how fintech and financial services SMEs can reframe inclusion as a driver of innovation, growth, and long-term relevance.

Through real-world case studies, collaborative exercises, and practical tools, you’ll uncover who is being excluded from financial systems today—and why that matters for your business. You’ll leave with a broader lens on your customer base and actionable insights to start embedding inclusion into your product and service design.

What You’ll Gain

• Reframe your perspective on financial inclusion
  Start with a roundtable to surface assumptions and explore what inclusion really means in today’s financial landscape.

• Understand the UK exclusion landscape
  Dive into who’s being left out of financial systems, why it happens, and what it means for your business—with data and real-world context.

• See inclusion as a growth strategy
  Explore the commercial case for inclusion through case studies that show how businesses are unlocking new markets and building trust.

• Widen your lens with hands-on tools
  Use The Diversity Canvas and other exercises to uncover the full spectrum of customer needs and identify overlooked segments.

• Design for diversity from the ground up
  Learn how to embed inclusive thinking into your innovation process, from co-design and persona development to enabling diverse participation.

Who Should Attend?

This session is ideal for teams involved in product, customer service or experience design within fintech and financial services SMEs. Whether you’re building new features or reviewing existing ones, you’ll gain practical tools to make your offerings more inclusive and effective.

To get the most value from this session, we strongly recommend that 2–3 individuals from each organisation attend. This collaborative approach helps uncover a deeper understanding of your current processes and capabilities—empowering your team to drive meaningful, innovative change.

Interested in diving deeper? Check-out Part 2 of this series!

Join us for one or both sessions—each is designed to stand alone while building toward a bigger picture.