Difficult Conversations in Clinical Settings
Description
This session is designed for health professionals seeking to navigate difficult clinical conversations with greater confidence, clarity and compassion.
The challenge
Healthcare professionals are regularly required to communicate during emotionally charged, high-stakes situations where conversations can significantly impact patient outcomes, relationships and team dynamics.
Common challenges include:
Delivering difficult or distressing clinical information sensitively
Managing conflict with patients, families or colleagues
Maintaining empathy and professionalism under pressure
Setting professional boundaries in emotionally demanding environments
Navigating complex conversations while protecting psychological safety and trust
Our approach
Grounded in psychology, communication science and evidence-based clinical practice, this session focuses on practical frameworks that strengthen confidence, emotional regulation and communication effectiveness during difficult healthcare conversations.
What you’ll explore
Evidence-based frameworks for difficult clinical conversations
Strategies for delivering bad news with empathy and clarity
Communication techniques for managing conflict and emotional responses
Boundary-setting approaches for sustainable clinical practice
Emotional regulation and self-awareness under pressure
Practical tools for maintaining trust, professionalism and psychological safety
Who this is for
Health practitioners, nurses, allied health professionals, clinical leaders and healthcare teams navigating complex or emotionally demanding conversations within healthcare settings.
This is a practical communication and professional capability-focused session.
CPD eligibility
Every Limestone Group health program is structured to support AHPRA CPD requirements, including evidence of identified learning needs, learning objectives and documented reflection. Programs are designed to strengthen the professional and psychological capabilities that shape effective healthcare practice, including communication, leadership, ethical decision-making and wellbeing.
A certificate of completion is provided for your CPD portfolio and AHPRA audit record.
Lineup
Suzanne (Sues) Tonks
Sues Tonks is the Managing Director of Limestone Group and one of Australia's most experienced practitioners at the intersection of psychology, executive leadership, and strategic communication. She is completing a Doctor of Philosophy in Psychology at Monash University as part of a double award programme incorporating the Masters of Educational and Developmental Psychology. She has completed all coursework, placements, and her thesis, with conferral pending publication of a submitted peer-reviewed journal article currently under review. She holds Provisional Psychologist registration with AHPRA. Sues also holds a Bachelor of Business and Commerce and a degree in Communication, and brings more than 20 years of senior practice across C-suite executive development, corporate strategy, government, not-for-profit organisations, creative agencies, and business owners. Her specialisations include issues management and public relations, and she has worked intimately with global brands and ambitious entrepreneurs at the highest level of decision-making. She is the developer of the AIMPI (AI Management Personality Inventory) and leads all Limestone Group programmes, coaching, and strategic intensives. Sues is a sought-after speaker and guest panelist on leadership, AI, psychology in professional practice, and the future of work.
Tickets for good, not greed Humanitix dedicates 100% of profits from booking fees to charity
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