Evidence-led Continuous Improvement for RTOs
Description
Continuous improvement is most effective when it is evidence-led, prioritised, and tied to outcomes—not just a list of actions. This session shows you how to turn feedback and data into clear improvement priorities, implement actions that stick, and demonstrate the impact of changes over time across training and assessment.
Key Topics
Identifying high-value evidence sources (learner feedback, staff input, errors, trends)
Prioritising improvements using impact/effort and risk-based thinking
Writing improvement actions that are specific, owned, and measurable
Closing the loop: checking effectiveness and embedding changes into practice
Simple dashboards and reporting rhythms that are sustainable
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Jack Murray
Jack Murray is a seasoned compliance consultant with over a decade of experience in Australia's vocational education and training (VET) sector. Currently serving as Assistant Director - Compliance with VETNexus, Jack specialises in helping RTOs achieve and maintain regulatory compliance while improving the quality of their training and assessment. His expertise spans the 2025 Standards for RTOs, the VET Quality Framework, ESOS Act 2000, National Code 2018, and state-government funding programs. Jack's practical approach combines deep regulatory knowledge with hands-on experience in RTO operations. Jack brings both technical expertise and real-world insight to every engagement. He has supported numerous RTOs through initial registration, audit preparation, rectification activities, and continuous improvement initiatives.
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